REFUND POLICY

CUSTOM32 produces custom vinyl decals and graphics to your approved specifications. This Refund Policy explains when orders can be cancelled, when custom items are final sale, and how we handle defective or misproduced items. Please read it before checkout.

Custom and made-to-order products are manufactured specifically for you after checkout. Except as described below, custom items are non-refundable once the cancellation window closes and production begins.

• Buyer’s remorse, change of mind, or design choices you approved at checkout (including spelling, fonts, materials, and sizing) are not eligible for refund after the grace period.

• Where Canadian consumer protection law grants you rights that cannot be waived, those rights apply.

After payment is confirmed, you have four (4) hours to cancel your order for a full refund, as long as production has not begun. Use the cancellation option on your order confirmation or account page, or email INFO@CUSTOM32.COM with your order ID and checkout email.

If you cancel within this window, your refund is processed to the original payment method (see Refund processing timeline below).

If your order arrives damaged in transit, is materially defective, or was misproduced due to an error on our part (not including customer-approved design content), contact us promptly with clear photos and your order ID.

• Report the issue within seven (7) days of delivery to INFO@CUSTOM32.COM.

• Include photos of the product, packaging (if damaged in shipping), and the issue area so we can review quickly.

• Where we confirm a manufacturing error or damage we are responsible for, we will offer a free replacement, store credit, or full refund at our discretion.

• You do not need to return defective or misproduced items to receive a refund or replacement. Once we approve your claim, you may keep, dispose of, or discard the defective product — return shipment is not required unless we explicitly ask (for example, for a rare quality investigation).

• We do not charge restocking fees for approved defect or misproduction claims.

Custom-cut vinyl, made-to-order graphics, and approved one-off designs cannot be returned for change-of-mind reasons after the four-hour grace period because they are produced specifically for you.

Opened or applied vinyl, incorrect designs approved at checkout, and items outside the claim window are not eligible for return or refund.

For approved defect or misproduction claims, CUSTOM32 covers the cost of replacements shipped to you. Because return shipment is not required for most approved claims, customers are not expected to pay return shipping for items we refund due to our error.

If we ever request a return for investigation, we will provide instructions and cover reasonable return shipping costs.

No restocking fees apply to eligible defect or misproduction refunds.

Approved refunds are issued to the original payment method through Stripe.

Once approved, refunds typically appear on your statement within 5 to 10 business days, depending on your card issuer or financial institution. Stripe may take additional time to transmit the refund to your bank.

Cancellation refunds within the four-hour window follow the same timeline after processing.

Refund or replacement questions: INFO@CUSTOM32.COM (include your order ID and checkout email).